Report an error   
Advanced Search

Communicative factors as determinants to the level of communication apprehension among rehabilitative sciences students of Cebu Doctors' University.


Erah Scent A. Hallarsis,
Maria Danica S. Mendoza,
Kyle Kurt L. Quiñanola,
Edsh Radgedolf S. Rosales,
Maria Fe F. Abejar

Related Institution

College of Rehabilitative Sciences - Speech-Language Pathology - Cebu Doctors' University

Publication Information

Publication Type
Thesis Degree
Speech-Language Pathology
Publication Date
November 2018


   Within an institute, Communication apprehension (CA) is seen as one of the reasons for ineffective communication. However, in Cebu Doctors' University (CDU), CA is not acknowledged by most of the students. Moreover, there are a variety of communicative factors that interrupts effective communication. Thus, resulting to communication apprehension. Herewith, this particular research aims to describe the different communicative factors experienced by the students and its significant influence to the level of communication apprehension. Furthermore, one of its objectives is to determine and describe the students' level of communication apprehension in different contexts. The research study utilized two (2) research instruments, namely: the Nguyen and Tran's (2015) Communicative Factors Affecting Speaking Performance - Adapted (CFASP-A), and the Communications Assessment Test: Mcroskey's (1982) Personal Report of Communication Apprehension (PRCA-24). It aimed to investigate communicative factors as determinants of the level of communication apprehension among the College of Rehabilitative Sciences students in Cebu Doctors' University. Seven hundred twenty-nine (729) undergraduate students participated in this study. The study utilized a descriptive correlational survey to aid the researchers in determining the relationship between the two variables.

   The results of the study showed that majority of the rehabilitative sciences students experienced inhibition as a communicative factor affecting performance with responses of four hundred twenty-nine (429) or 58.9% out of seven hundred twenty-nine (729). Also, majority of the students, four hundred eighty-one (481) or 66.1%, experience moderate levels of communication apprehension. As for the communicative context, students experience communication apprehension in the context of public speaking, garnering a mean of 19.38 ± 4.28. Pearson product moment correlation coefficient revealed that the communicative factors are significantly correlated with communication apprehension with affective factors having the strongest correlation to communication apprehension (r=.710, p<.001). This suggests that there is a significant linear relationship between the communicative factors and communication apprehension, as all the communicative factors. Multiple regression results showed that performance conditions (β = .712), affective factors (β = 1.503), inhibition (β = 1.057) and participation (β = 1.750) are significant predictors of communication apprehension with 64.9% of the variance of communication apprehension that can be predicted by the model.

   In conclusion, the communicative factors are determinants to the level of communication apprehension among the College of Rehabilitative Sciences students in Cebu Doctors' University. Therefore, the researchers would like to recommend the CDU administration to create programs and activities that enhance students' communication performance.


1. Abebe, D. T. , Deneke, D. T. . "Causes of students’ limited participation in EFL classroom: Ethiopian Public Universities in focus." International Journal of Educational Research and Technology 6(1): 74-89, 2015. Retrieved from: http://doi:10.15515/igert.0976-4089.6.1.7489
2. Adeyemo, S. O. A. , Ganiyu, M. A. , Rosli, B. M. . "Assessing communication apprehension and implication for employability among mass communication students" IOSR Journal of Humanities and Social Science 22(3): 78-84, 2017. Retrieved from: http://doi: 10.9790/0837-2203017884
3. Azagra, M. D. . Speech anxiety and academic performance in oral communication context among grade 11 students of Polillo National High School: Basis for an intervention program. Manuel S. Enversa University Foundation. 2017. (MA) . Retrieved from: http://www.academia.edu/33514065/SPEECH_ANXIETY_AND_ACADEMIC_PERFORMANCE_IN_ORAL_COMMUNICATION_IN_CONTEXT
4. Behm, J , Gray, N. . The interdisciplinary rehabilitation team. Rehabilitation nursing: A contemporary approach to practice 2012. . Retrieved from: http://samples.jbpub.com/9781449634476/80593_ch05_5806.pdf
5. Bello, O. . Effective communication in nursing practice: A literature review. 2017. . Retrieved from: http://https://pdfs.semanticscholar.org/aa8e/bcfbcf2176668ccbaa3144234c9f90349ef9.pdf?_ga=2.207664466.1139914752.1552105462-785369581.1552105462
6. Blume, B. D. , Baldwin, T. T. , Ryan, K. C. . "Communication apprehension: A barrier to students" Academy of Management Learning & Education 12(2): 158-172, 2013. Retrieved from: http://doi:10.5465/amle.2011.0127
7. Bowman, A. . The effect of peer practice on communication apprehension in high school students: A quantitative, quasi- experimental, static-group study. Liberty University. 2018. (MD) . Retrieved from: http://https://digitalcommons.liberty.edu/cgi/viewcontent.cgi?article=2779& context=doctoral
8. Bragg, J. R. . Communication apprehension among community college students: A phenomenology. East Tennessee State University. 2017. (MD) . Retrieved from: http://https://dc.etsu.edu/cgi/viewcontent.cgi?article=4611&context=etd
9. (). Business communication for success. . Retrieved January 23, 2018, from: http://open.lib.umn.edu/businesscommunication/chapter/1-3-communication-in-context/
10. Byron, A. L. . Communication apprehension in the workplace and Its effects on employee job satisfaction. Texas Tech University. 2005. (MA) . Retrieved from: http://https://ttu-ir.tdl.org/ttu-ir/bitstream/handle/2346/19549 /Thesis.pdf?sequence=1
11. (). Communication in the real world: An introduction to communication studies. . Retrieved January 23, 2018, from: http://open.lib.umn.edu/communication/chapter/13-1-understanding-small-groups/
12. Del Villar, C. P. . "Beginning Filipino students’ attribution about oral communication anxiety" Journal of Media and Communication Studies 2(7): 159-169, 2010. Retrieved from: http://www.academicjornals.org/jmes
13. Geimer, J.L. , Leach, D. J. , DeSimone, J. A. , Rogelberg, S. G. , Warr, P. B. . "Meetings at work: Perceived effectiveness and recommended improvements" Journal of Business Research 68(9): 2015-2016, 2015. Retrieved from: http://doi:10.1016/j.jbusres.2015.02.015
14. Guo, M. , Wang, Y. . "Affective factors in oral English teaching and learning" Higher Education of Social Sciences 5(3): 57-61, 2013. Retrieved from: http://doi: 10.3968/j.hess.192702402
15. Hanifa, R. . "Factors generating anxiety when learning EFL speaking skills" Studies in English Language and Education 5(2): 230-239, 2018. Retrieved from: http://doi: 10.24815/siele.v5i2.10932
16. Hazel, M. , Hsu, C. F. , Ayres, J. . Communication apprehension: Intervention techniques. The International Encyclopaedia of Communication 2015. . Retrieved from: http://doi: 10.1002/9781405186907
17. Holbrook, T. H. . (). Communication apprehension: The quiet student in your classroom. . Retrieved August 14, 2017, from: http://https://www.ericdigests.org/pre-926/quiet.htm
18. Ilias, Azleen , Razak, M. Z. , Yunus, N. K. Y. . "Communication apprehension (CA): A case of accounting students" International Journal of Independent Research and Studies 2(1): 16-27, 2013. Retrieved from: http://https://ssrn.com/abstract=2205557
19. Institute for Healthcare Communication(). Intensive communication skills. . Retrieved September 10, 2017, from: http://https://healthcarecomm.org/about-us/impact-of-communication-in- healthcare/
20. Khasnabis, C. , Heinicke Motsch, K. . (). Community-based rehabilitation: CBR guidelines. . Retrieved November 15, 2018, from: http://https://www.ncbi.nlm.nih.gov/books/NBK310928/?report=printable
21. Language barriers to communication(). . Retrieved October 22, 2017, from: http://https://www.businesstopia.net/communication/language-barriers
22. Macha, W. , Mackie, C. , Magaziners, J. . (). Education system profiles: Education in the Philippines. . Retrieved November 15, 2015, from: http://https://wenr.wes.org/2018/03/education-in-the-Philippines.
23. Maquire, P. , Pitceathy, C. . "Key communication skills and how to acquire them" BMJ , 325, 2002. Retrieved from: http://doi:10.1136/bmj.325.7366.692
24. McCroskey, J.C. . "Oral communication apprehension: A reconceptualization" Annals of the International Communication Association 6(1): 136-170, 1982. Retrieved from: http://doi: 10.1080/23808985.7982.7167467.
25. McCroskey, J.C. , Beatty, M.J. . Oral communication apprehension. Shyness: perspectives in research and treatment 1986. 279-294. . Retrieved from: http://www.jamescmccroskey.com/publications/bookchapters/007_1986_C21.pdf
26. McCroskey, J.C. , Beatty, M.J. , Kearney, P. , Plax, T.G. . "The content validity of the PRCA-24 as a measure of communication apprehensive across communication contexts" Communications Quarterly 33(3): 165-173., 1985. Retrieved from: http://www.jamesmccroskey.com/publications/127.pdf.
27. McLeod, S. A. . (). Social facilitation. . Retrieved January 23, 2018, from: http://https://www.simplypsychology.org/Social-Facilitation.html
28. Meyer, K. , Reardon, R. C. , Hartley, S. L. . "An examination of the relationship between career thoughts and communication apprehension" The Career Development Quarterly 58(2): 171-180, 2009. Retrieved from: http://doi: 10.1002/j.2161-0045.2009.tb00054.x
29. Nation, P. , Newton, J. . (). Teaching ESL/EFL listening and speaking. . Retrieved January 22, 2019, from: http://perpus.stkipkusumanegara.ac.id/file_digital/Buku%20Digital% 2056.pdf
30. Nayeem, N. , Khan, S. , Mehta, S. K. . "Communication apprehension and its effects on undergraduate Pharmacy students" World Journal of Pharmacy and Pharmaceutical Sciences 4(12): 951-957, 2015. Retrieved from: http://https://www.researchgate.net/publication/288087149_COMMUNIC ATION_APPREHENSION_AND_ITS_EFFECT_ON_PHARMACY_ UNDERGRADUATES
31. Nguyen, H. T. , Tran, N. M. . "Factors affecting students speaking performance at Le Thanh Hien High School" Asian Journal of Educational Research 3(2): 8-23, 2015. Retrieved from: http://www.multidisciplinaryjournals .com/wpcontent/uploads/2015/03/FACTORS-AFFECTING- STUDENTS%E2%80%99-SPEAKING.pdf
32. Nolasco, R. M. . (). The prospects of multilingual education and literacy in the Philippines. . Retrieved November 15, 2018, from: http://www.seameo.org/_ld2008/doucments/Presentation_document/NolascoTHE_PROSPECTS_OF_MULTILINGUAL_EDUCATION.pdf
33. Owens, R. E. . Language development: An introduction (8th Ed.) Boston: Pearson Education,Inc., 2012.
34. Petry, A. C. . Communication apprehension affects performance. John Carol University. 2016. . Retrieved from: http://collected.jcu.edu/cgi/viewcontent. cgi?article=1048&context=master sessays
35. Rasakumaran, A. , Indra, D. . "Oral communication apprehension among freshmen: A case in the faculty of medicine" Journal of Human Capital Development 10(1): 19-32, 2017. Retrieved from: http://jhcd.utem.edu.my/index.php/jhed/article/view/2659/1710
36. Rashidi, N. , Shafiei, E. , Yamini, M. . "Oral communication apprehension and affective factors: Self-esteem and introversion/extroversion." Journal of English Language. Teaching and Learning 5(7): 145-174, 2011. Retrieved from: http://elt.tabrizu.ac.ir/article_623_e84c6b33bc345a8b552967d719189263.pdf
37. Robinson, L. , Segal, J. , Smith, M. . (). Effective communication: improving communication skills in your work and personal relationships. . Retrieved September 19, 2017, from: http://https://www.helpguide.org/articles/relationships-communication/effe ctivecommunication.htm?pdf=true
38. Rojo-Laurilla, M. . "English for maritime purposes: Communication apprehension and communicative competence among maritime students in the Philippines" Reflections in English language Teaching 6(2): 39-58, 2007. Retrieved from: http://www.nus.edu.sg/celc/publications/RETL62/39to58rojolaurilla.pdf
39. The University of Tennessee, Knoxville – School of Communication Studies(). Speech anxiety.. . Retrieved August 29, 2017, from: http://https://cmst.cci.utk.edu/content/speech-anxiety
40. Wrench, J. S. , Goding, A. , Johnson, D. I. , Attias, B. A. . (). Stand up, speak out: The practice and ethics of public speaking. . Retrieved August 29, 2017, from: http://https://catalog.flatworldknowledge.com/bookhub/reader/3795?e=wr ench_1.0-ch03_s02#wrench_1.0-ch03_s01

Physical Location

LocationLocation CodeAvailable FormatAvailability
Cebu Doctors' University - Main Library U14 C737 2018 Fulltext Print Format

©2022 HERDIN PLUS. All rights reserved. | Contact Us | Keep up to date