Report an error   
Advanced Search

Students' satisfaction on the food service rendered by the KSEAN Cafeteria located at Cebu Doctors' University Canteen.


Justin Lyle Cachila,
Latrell Sprewell Cristoria,
Noah Vincent Gallo,
Ralph Robin Go,
James Aaron Perez,
Robin Karlo Tan,
Eldie P. Gugudan

Related Institution

College of Arts and Sciences – Department of Nutrition and Dietetics - Cebu Doctors' University

Publication Information

Publication Type
Thesis Degree
Nutrition and Dietetics
Publication Date
November 2016


  The research is focused on determining the Students' Satisfaction on the Food Service Rendered by the KSEAN Cafeteria. The study will utilize a descriptive and quantitative method. The study was conducted in Cebu Doctors' University Canteen located in Mandaue City, Cebu, Philippines. A researcher made tool was administered to the students officially enrolled in the said university regardless of course and year who have availed food service of KSEAN cafeteria during noontime.

  The profiles of the students were distributed according to college. The highest number of respondents came from the College of Arts and Sciences with a frequency of 198 followed by 92 respondents from the College of Allied Medical Sciences. The students from other colleges where rehabilitative sciences, 77; nursing, 16; Dentistry, 9; Senior High, 6; and Medicine, 1. The results by year level are as follows, 4th year, 164; 3rd year, 136; 2nd year, 88; 1st year, 11; and 5th year, 3. A total of 403 respondents participated in the study where 226 are female respondents while 177 are male respondents. The mean ratings were presented through different categories and interpretations. Grooming of the food servers has a mean score of 3.5 which was interpreted as moderately satisfied, cleanliness of eating utensils 3.4, price 3.1, queuing 3.3, cafeteria premises 3.3, efficient service 3.6, food quality 3.9, availability of condiments and napkins 2.9, interpersonal communication skills 2.5. Lastly the grand mean acquired a mean score of 3.9 which was interpreted as moderately satisfied. The results of the study showed that 183 of the respondents were mere satisfied, 135 students for moderately satisfied, 56 students were highly satisfied and 29 students were less satisfied. It can be seen that there are greater number of students who are satisfied and moderately satisfied on the food service rendered by KSEAN cafeteria.

  The research was able to make a determination as to the rate of satisfaction of the respondents who availed of the food service at KSEAN. The results showed that the respondents were generally satisfied with the food service. By way of recommendation, the researchers enjoin the students to patronize and value the food services offered by the university. It is further recommended that the faculty and staff dine as well inside the university premises to encourage other students to do the same. Furthermore, it is recommended to future researchers to include in their study other cafeterias inside Cebu Doctors' University. To sum up all the foregoing, it has been established in this research that KSEAN cafeteria is well patronized by the Cebu Doctors' University students, particularly for academic year 2016-2017, due mainly to their good quality of food service.


1. Chang, M. , Suki, N. , Tam, Y. . "Students satisfaction with the service quality of cafeteria: A structural approach" International Journal of Business, Economics and Law 4(1): 105-111, 2014. Retrieved from: http://https://www.researchgate.net/profile/Adeline_Tam2/publication/266563244_STUDENT_SATISFACTION_WITH_THE_SERVICE_QUALITY OF CAFETERIA A STRUCTURAL APPROACH/links/5434e3190cf2dc341daf569b.pdf
2. (). Cleaning, sanitizing and maintenance of food premises, equipment and utensils. . Retrieved September 15, 2017, from: http://www.fehd.gov.hk/english/publications/code/allc_3.htm
4. Dahmer, S.J. , Kahl, K. W. . Restaurant service basics (2nd ed.). 2009. . Retrieved from: http://www .slideshare.net/libfsb/restaurant-service-basicsbook-fiorg-1
5. Farrell, K.T. . Spices, condiments and seasonings: A chapman & hall food science book (2nd ed.) 1999. . Retrieved from: http://https://books.google.ie/books?id=ehAFUhWV4QMC&printsec=frontcover&source
6. Ferree, M. . (). What is food quality?. . Retrieved September 20, 2015, from: http://ageconsearch.umn.edu/bitstream/27676/1/04020034.pdf
7. Guzman, M. , Rodriguez, B. , Manautou, P. . (). The link between customer satisfaction and employee satisfaction in restaurant industry An analysis of full-service restaurants in Tampico, Mexico. . Retrieved September 16, 2015, from: http://https://www.google.com.ph/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0ahUKEwiEv_mirZPRAhVLipQKHYrqCCkQFggYMAA&url=http%3A%2F%2Fwww.tam.itesm.mx%2Fdocumentos%2Fanexo%2520004%2520juan%2520di.pdf&usg=AFQjCNHQkMwjpj5ZBLzKTYnPAPBuxPrheQ&sig2=TfQJk6yLG
8. Interpersonal Communication(). Encyclopedia of Small Business. . Retrieved September 18, 2015, from: http://www.encyclopedia.com/entrepreneurs/encyclopedias-almanacs-transcripts-and-maps/interpersonal-communication
9. Ng, Y.N. . A study of customers satisfaction return intention and word-of-mouth endorsement in University during facilities. Oklahoma State University. 2001. . Retrieved from: http://https:/ /www.google.com.ph/ url? sa=t& rct=j& q=& esrc=s& source=web& cd=1& cad=rja& uact=8& sqi=2& ved= 0ahUKEwjygvTVxZnRAhVEhbwKHbVPBu4QFgg7MAA&url= http% 3A% 2F% 2Fdigital.library. okst ate. edu% 2Fetd% 2Fumi- okstate-1503.pdf &usg=AFQjCNHULBPvz
10. Richardson, M.E. . Serving methods and dining environment currently used in successful high school child nutrition programs in Georgia. IOWA State University. 2007. . Retrieved from: http://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=16531&context=rtd
12. Tan, Q. , Oriade, A. , Fallon, P. . "Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV" Advances in Hospitality and Tourism Research 2(1): 30-53, 2014. Retrieved from: http://www.ahtrjournal.org/admin/dosyalar/6/30_53.pdf

Physical Location

LocationLocation CodeAvailable FormatAvailability
Cebu Doctors' University - Main Library U13 St94 2016 Fulltext Print Format

©2022 HERDIN PLUS. All rights reserved. | Contact Us | Keep up to date