Report an error   
Advanced Search

Patients' level of satisfaction to care rendered by student-nurses in Cebu Doctors' Hospital.


Marian Canama,
Alan Dael,
Judy Lynd Gonzales,
Lou Divina Jimenez,
Claire Layno,
Elaine Lee,
Emily Grace Lim,
Maria Cecil Sia,
Evelyn Te,
Jeefe Villaver,
Josie Fe Mingo

Related Institution

College of Nursing - Cebu Doctors' University

Publication Information

Publication Type
Thesis Degree
Publication Date
October 2004


Objective: This study determined the patient's level of satisfaction to care rendered by Level II student nurses of Cebu Doctors' College of Nursing.

Design: This study employed the descriptive design.

Locale: This study was conducted at Cebu Doctors' Hospital specifically in Stations 2C and 4A both which are Medical-Surgical Ward and were two of the three stations handled by Level III students for the month of October.

Study Participants: This research study included fifty-four patients from Stations 2C and 4A Cebu Doctors' Hospital that were handled by Level III student-nurses.

Research Instrument: The questionnaire used for the study was researcher-made. The questions were written in English and Visayan. The questions were constructed in an open-ended form with a rating of 4-1 with 4 as excellent, 3 good. 2 as fair and 1 as poor.

Procedures/Interventions: Prior to the actual data gathering, a letter of request to conduct the study was forwarded to the Dean of the College of Nursing and Administrator of Cebu Doctors' Hospital through the Director of Nursing Service. The researchers sought the permission of the clinical instructors to allow the researchers to distribute the questionnaires to the patients handled by the Level III student-nurses in Stations 2C and 4A. The researchers carefully explained the purpose of the questionnaires, how to answer the questionnaires to the patients and assured the patients of confidentiality. The researchers provided the patients with their choice of questionnaire in either English or Visayan version and provided them with a pen. Ample time was given to the respondents before the questionnaires were collected. the researchers reviewed if all the questions were answered by the patients. The data gathered were collated, tabulated, analyzed and interpreted by summing up the scores of the individual items to produce a range of 8-32. Descriptive statistics was used to summarized the data through computation of mean scores and percentage distribution.

Results: Majority of the respondents' age range were at 37-48 with 20 respondents (37.04%), ages 19-33 with 15 respondents (27.78%), ages 49-63 with 11 respondents (20.37%), ages 64-78 with 5 respondents( 9.26%) while the least age of the respondent was at the range of 79-93 with 3 respondents (5.56%). As to sex, there were 30 female respondents (55.56%) and only 24 male respondents (44.44%). As to educational attainment, there were 40 respondents (74.07%) who were college graduates, 9 respondents (16.67%) who were at college level and 5 respondents (9.26%) who were high school graduates.

Based on the categories on the questionnaire, interpersonal relationship has a total mean score of 3.66 which has an equivalent rating of excellent which also has the highest rate among the different categories of the questionnaire. Competency of skills has a rating of 3.53 which has an equivalent rating of excellent. While general care has a total mean score 3.25 which has an equivalent rating of excellent while content of health teaching has the lowest total mean score of 3.07 which has an equivalent rating of good, The over-all picture of the table has shown that the patients rated the care rendered by student-nurses as excellent.

Conclusion: Based in the findings of the study, patients' level of satisfaction is high as evidenced by the number of respondents who rated the care rendered by students-nurses as excellent.


1. Blais, , Erb, , Kozier, , Wilkinson, . Fundamentals of nursing: concepts, process and practice USA: Addison Wesley Longman, Inc., 1998.
2. Corcoran, Kevin , Fischer, Joel . Measures for clinical practice a sourcebook U.S.A.: Collier - Macmillan Inc., 1997.
3. Craig, Jean V., Smyth, Rosalina . The evidence-based practice manual for nurse Harcourt Publishers Limited, 2002.
4. Harkreader, Helen , Hogan, Mary Ann . Fundamentals of nursing: caring and clinical judgement. 2nd ed. Elsevier Science, 2004.
5. Henderson, Sergs . The contemporary nurse U.S.A.: Macmillan Inc., 1995.
6. Strader, Marlene K., Decker, Philip . Role transition to patient care and management U.S.A.: Appleton and Lange, 2002.
7. Sue, De laune , Kadner, Patricia . FN: standards and practice. 2nd ed. Delmar, 2002.
8. Swansburg, Russel . Introducing management and leadership for nurses Boston, U.S.A: Jones and bartlett, 1999.
9. Thomas, Karen . Clinical and nursing staff development and education Pennsylvania, U.S.A: 2002.
10. Venzon, Lydia . Nursing management towards quality care Quezon City, Philippines: C&E Publishing Inc., 2003.
11. Peaboy, F. . (). Roles of nurses in patient satisfaction. . Retrieved from: http://www.careofthepatient.org
12. Guadagnino, C.. (). Role of patient satisfaction. . Retrieved from: http://www.physiciannews.org

Physical Location

LocationLocation CodeAvailable FormatAvailability
Cebu Doctors' University - Main Library U5 P273l Fulltext Print Format

©2022 HERDIN PLUS. All rights reserved. | Contact Us | Keep up to date